PayPal Secure Checkout

Why H.U.G.E choose PayPal as it's payment provider?

PayPal is popular in part because it has the history/name recognition. It was one of the early online payment options, back when paying for things on the internet was new and caused consumer wariness. PayPal allowed customers to feel comfortable using their cards online because the business they were paying never actually saw their card info, and PayPal would be on hand to handle disputes or problems.

These days, people are a bit more open with paying online, and using credit cards directly isn't as much of an issue. However, some consumers (including me!) still feel more comfortable with PayPal if it's a new website they're buying from, or a small site, etc. It adds a perceived layer of protection since PayPal is notoriously buyer-friendly.

When online shopping first started, people were highly skeptical and often concerned about the safety of their information. Despite how popular and commonplace it’s become, that concern is still a reality, though it’s not nearly as prevalent as it once was. It’s perfectly understandable to wonder about the safety of a service like PayPal — for both buyers and sellers. Let’s take a look at the varying perspectives on safety.

PayPal buyer protection

Sean Dawes, cofounder of Modded Euros, summarizes PayPal buyer protection this way: “By offering fraud protection and digital encryption, and masking financial information from sellers, PayPal ensures buyers are able to buy with confidence online. If there’s ever an issue with a purchase, buyers can file disputes. PayPal then acts as a mediator between the buyer and seller to resolve any order-related discrepancies, such as a lost or damaged package, or a package shipped to the wrong address.”

Purchase resolution process

PayPal’s resolution process is meant to give buyers confidence that, if something goes wrong with their purchase experience, there is an established approach to remedy the problem. In most cases, this means getting a refund on the purchase price and even the shipping costs.

Buyers have about six months (180 days, to be exact) from the date the payment was made to start the resolution process. Here’s how it works:

  1. Buyer opens dispute. The buyer opens a dispute in their PayPal account and communicates directly with the seller to seek a remedy.
  2. Buyer escalates to claim. If the seller doesn’t respond or doesn’t provide a remedy the buyer is satisfied with, the buyer can escalate the dispute to a claim — as long as they do so within 20 days of opening the dispute.
  3. PayPal investigates and resolves. Once the issue has been identified as a claim, PayPal begins investigating. PayPal may request supporting documentation — e.g., proof of delivery, receipts, police reports — from both the buyer and the seller.